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1 |
Listening to customer concerns is the first
step to successfully diagnosing a vehicle. |
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2 |
The car is test driven to verify customer concerns. |
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3 |
Technicians need up to 100 hours advanced training annually. |
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4 |
Technicians also need 20-30 hours of hands-on training
each year. |
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5 |
Computerized information systems and libraries are essential
diagnostic tools. |
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6 |
Understanding complex wiring diagrams and electrical
systems is mandatory. |
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7 |
Sophisticated diagnostic equipment is required to analyze
and repair modern vehicles. |
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8 |
Technical hotline services enhance speed and accuracy
of diagnosis. |
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9 |
Successful diagnosis and repair always includes a final
test drive. |
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10 |
Completed repairs are reviewed with the customer. |
